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Campbell County Boosts 9-1-1 Capabilities
With New Call Center Technology
Progressive, Web-Based Solution to Help
Gillette Police Department and Campbell
County Sherriff’s Office Locate Incidents,
Dispatch Personnel
Temecula,
CA
— Campbell County, Wyoming recently launched a cutting edge Internet Protocol
(IP)-based 9-1-1 call processing solution, allowing officials to more
efficiently receive calls, identify locations and dispatch personnel to the
county’s 50,000 residents. The new system was developed for Gillette Police
Department (PD) and the Campbell County Sheriff’s Office through a partnership
between PlantCML, North America’s leader in crisis communications and response,
and Qwest Communications, the area’s leading voice and data provider.
“PlantCML has provided
us with an innovative system allowing
Campbell County Sheriff’s and Gillette PD to
work together seamlessly,” said Lisa Barthel
communications coordinator for Gillette PD.
“We had very specific system requirements
and PlantCML was able to find a solution for
each of our needs. For example, we requested
a single system with redundancy in separate
locations and PlantCML has essentially
combined our call centers even though we
operate in different buildings. This allows
us to better serve our residents.”
The backbone of the new 9-1-1 system is
PlantCML’s Sentinel® Patriot® product, an
emergency call processing solution that runs
on Qwest’s voice and data IP network.
Sentinel Patriot connects the Campbell County
9-1-1 center to the Gillette PD center
through the IP network, enabling dispatchers
to quickly share information and work
together more effectively. It boasts
fault-tolerant redundancy, Automatic Call
Distribution (ACD), and other features
focused on strengthening the speed and
reliability of the 9-1-1 call process.
“Sentinel Patriot has given us the
flexibility we need to ensure the safety of
the residents of Campbell County,” said Chris
Bingham, communications supervisor for
Campbell County Sheriff’s Office. “Not only
can our call takers provide back-up support
to personnel at the other location, but they
can bridge calls together to immediately
dispatch the appropriate response unit.
Sentinel Patriot is extremely user friendly,
and because it is IP-based, we will be able
to add Next Generation 9-1-1 elements as we
are ready.”
PlantCML and Qwest worked with Campbell
County officials to install the product in
June 2008, and are in the process of adding
one more call position at each location.
This new position will be located in the
supervisor office at each location and will
be used for training and back-up purposes.
Both the Gillette Police Department and
Campbell County Sherriff’s Office will
continue to receive industry renowned
technical support from PlantCML.
About PlantCML
PlantCML,
an EADS North America company, is the
industry’s leading provider of crisis
communications and response technologies.
For four decades, the company has developed
and supported comprehensive solutions for
call processing, incident and records
management and Computer-Aided Dispatch
(CAD). Today, PlantCML is pioneering the
next generation of 9-1-1 communications
through Voice over IP-enabled applications,
interoperable P25 radio systems and advanced
emergency notification technologies. For
more information, visit
www.plantcml.com.
For more information contact:
Lorin Bristow
Vice President of Marketing
PlantCML
Tel : 615-791-3987
Email : lbristow@plantcml.com
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